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How do you send an intercom email?

Author

Eleanor Gray

Published Mar 05, 2026

How do you send an intercom email?

With Intercom Messages, you can send Emails, Chats, Posts and Mobile push messages to engage your customers.

Or, to send a one-off message from the Intercom conversations mobile app:

  1. Open a customer's profile.
  2. Click the message icon in the top right corner.
  3. Compose and send your message.

Also to know is, how do I set up an intercom email?

Intercom comes with four default email template styles. But you can also create your own. Simply go to Settings > Outbound > Email templates and you can add and edit your HTML there. Once you're happy with your template, give it a name and save it.

Secondly, how do I send a test email intercom? How to Send a Test Email

  1. Click Send Email in the Side Navigation.
  2. From your list of emails, click the name of email you want to test.
  3. Scroll down and click the Test Email button.
  4. Enter the email address you want to send the test email to.
  5. Click the Send button.

Similarly one may ask, how do I forward email to intercom?

Forward your email to your team inbox

  1. Each app has a unique incoming email address, this is found in Settings > Outbound > Email forwarding.
  2. You can also automatically forward email to an individual team member.
  3. You will then receive a verification email from your email client in Intercom, where you can confirm you have received it.
  4. Important notes:

How do I use intercom inbox?

See conversation volume, median response time, and workload with Inbox reports.

  1. Step 1: Sign up for Intercom. Enter your email address on the Intercom homepage to create your account.
  2. STEP 2: Configure the team inbox to your needs.
  3. STEP 3: Customize the Intercom Messenger.
  4. STEP 4: Start talking with your visitors and users.

Does intercom do email marketing?

Create targeted, personal and measurable emails your customers open and read. With Intercom, you can send personalized emails to the right users based on who they are, what they do inside your product, and where they are in their lifecycle.

How do I create an email tag?

You can create labels that store your emails. Add as many labels as you want to an email.

Create, edit & delete labels

  1. On a computer, open Gmail.
  2. On the left, click More.
  3. Click Create new label.
  4. Name your label.
  5. Click Create.

How do I send a styled email?

If you decide to do it, these are what I consider to be the five golden rules of HTML emails:
  1. Only send email to people that opted to receive them.
  2. Make sure to create it so that it looks the best it possibly can in all email clients.
  3. Don't overdo it.
  4. Send a plain text alternative.
  5. Offer and opt-out link and honor it.

Does email support HTML?

web HTML. The viewing technology of a typical email client isn't as up-to-date as a web browser. Web browsers display interactive, dynamic content, and they update often. But interactive elements like Flash, JavaScript, or HTML forms won't work in most email inboxes.

How do I create a custom email template?

Create or change templates
  1. Open Gmail and click Compose.
  2. In the Compose window, enter your template text.
  3. Click More. Templates.
  4. Choose an option: To create a new template, click Save draft as template Save as new template.
  5. (Optional) To send an email, compose your message and click Send.

How do you use intercom outbound?

You can send the same message to Visitors, Leads, and Users.

Just create your message, and then select the types of people you'd like to receive it under “Choose your audience”: Note: You can't send emails to unidentified visitors, and mobile push messages can be sent to users only.

How do I send an email from a custom email address?

Send Mail from a Custom Email Address with Gmail
  1. Select Settings (gear icon) in Gmail.
  2. Choose See all settings.
  3. Go to the Accounts and Import tab.
  4. In the Send mail as section, select Add another email address.
  5. In the Add another email address you own screen, type your display name and email address, select the Treat as an alias checkbox, then select Next Step.

How do I sync my team email?

How to connect my email address into Microsoft Teams
  1. Go to the Teams channel where you want to manage your emails.
  2. Add a tab to the channel:
  3. Search for MailClark in the apps list: (If you don't find MailClark in the list, check this article.)
  4. Press 'Install', this will set up the MailClark tab, and then press 'Connect'.

Does intercom have a ticketing system?

The best Messenger, now with the best of ticketing

With all these ticketing workflows, the experience in Intercom is considerably better than the experience offered by traditional email-based ticketing systems.

How do I save replies in intercom?

Creating saved replies

Or to create a new saved reply directly from the inbox, just click the 3 dots beside any of your responses, and select 'Save this reply'.

How do I turn off intercom email notifications?

Control which notifications you receive on desktop and mobile. Each of your teammates in your workspace controls their own notifications via their personal account settings. To change your notification settings, just open your 'Your account' in your hover menu, then select 'Notifications'.

How do you assign a conversation on intercom?

Conversations can be assigned automatically by Inbox rules. To create a rule go to Inbox > Automation > Rules, and click 'New rule': Tip: Rules can also automatically tag conversations, mark them as priority, or set conversation attributes & SLA rules.

Does intercom have email?

With Intercom Messages, you can send Emails, Chats, Posts and Mobile push messages to engage your customers.

What are one off emails?

To send an email to a single constituent or a few constituent accounts, send a one-off email instead of a mass email. Unlike test emails, one-off emails are sent from a specific account and you can automatically create journal contacts to indicate the email was sent.

Does intercom have a desktop app?

Hi @Rob Barker? , Intercom don't have a Desktop client. You can set-up notification in browser, mobile or e-mail. If you are using Slack, you can integrate Intercom with Slack and answer customers directly from Slack.

How much does intercom cost?

Eligible startups can get advanced Intercom features from just $65/mo for up to one year.

Is intercom a CRM?

Intercom is a customer communication platform with a suite of integrated products for every team — including sales, marketing, product, and support. Intercom integration with CRM provides your marketing and sales teams with a straightforward contacts synchronisation solution.

How do you set up an intercom bot?

You can design your bot in minutes. Just create simple paths for your leads to follow.

After each step in a path, you can trigger any of the following actions:

  1. Tag the customer.
  2. Tag the conversation.
  3. Assign the conversation to a specific inbox.
  4. Mark it as priority.
  5. Let Resolution Bot respond to any follow up questions.

How do I connect my intercom system?

How to Set Up an Intercom System in Your House With Phones
  1. Plug the home phone into a power outlet and a wall outlet. Turn the phone on if the phone doesn't automatically activate.
  2. Place each phone in the appropriate rooms. Connect each of the base station phones to a power outlet.
  3. Register each phone with the main phone.
  4. Test the intercom connection.

What is an intercom seat?

Provide fast and personal customer support with Intercom's Inbox. Intercom offers a suite of features for your team to handle conversations like a traditional ticketing system, without losing the personal experience of the Messenger. You get the best of both worlds.

How do you unblock on intercom?

Just go to your app settings and select 'Blocked people' from the left-hand menu under the 'Spam' section. You'll see a list of your blocked users. Click 'Unblock' on the profile you would like to reactivate.

How do you add teammates to intercom?

Add a teammate
  1. Now, click the 'Add new teammates' button in the top right:
  2. To add one or a few teammates, just enter the email address of the teammate or teammates you'd like to invite, and click 'continue'.
  3. Adding teammates in bulk.
  4. Then drag and drop, or select a CSV file from your computer:

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