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How do I speak to someone at CenturyLink?

Author

Olivia Carter

Published Mar 15, 2026

How do I speak to someone at CenturyLink?

Call 866-642-0444 7 am – 9 pm (ET) Monday–Friday to speak with a representative. Need help finding service providers in your area? Movearoo can help you find other phone, Internet and TV service providers in your area.

Moreover, how do I change my Century Link phone number?

Change your telephone number.

If you want to change your telephone number, add or change calling features on your account, or simply have questions, contact us. If you continue to receive inappropriate spoofing calls, contact the CenturyLink Annoyance Call Bureau at 800-582-0655.

Also, where is my CenturyLink technician? Phone Number will be the first 10 digits of your account number or the 10 digit CenturyLink provided phone number. Account Number will be the 9, 11 or 13-digit number in the upper corner of your CenturyLink bill or online portal.

Also question is, why is CenturyLink Internet not working?

Check CenturyLink to see if your firmware is old and needs an update. Check your cables. If the cable you've used to connect your modem to your phone jack is frayed or broken, your internet connection won't work. Replace the cable if you need to or, if it's been pulled from the jack, plug it back in.

How do you cancel CenturyLink?

To remove services or close your CenturyLink account, call 800-201-4099 between 8 am - 6 pm, Monday through Friday, or 9 am - 5 pm on Saturday. To remove services or close your CenturyLink account, call 800-244-1111 between 8 am - 6 pm, Monday through Friday.

How do I make my phone number unsearchable?

To block your number on Android:
  1. Open the Phone app, and open the Menu.
  2. Select Settings, then Call settings.
  3. Click on Additional settings, then Caller ID.
  4. Choose “Hide number” and your number will be hidden.

What is billing telephone number?

A Billing Telephone Number/Account Telephone Number (BTN/ATN), in general terms, is a telephone number on a customer's account which some providers use to as a way to easily identify an account.

How do I keep my phone number private?

Hide your number on an Android device
  1. Open the Phone app.
  2. Open the Menu.
  3. Select Settings.
  4. Click on Call settings.
  5. Click on Additional settings.
  6. Click on Caller ID.
  7. Choose “Hide number” and your number will be hidden.
  8. Choose “Show number” or “Network default” to resume showing your number.
CenturyLink placed in the middle of our rating of the Best Internet Services of 2020 at No. 7. You could call it an average option, which is about as good as can be expected for a DSL provider. 2 out of three in our Best DSL Internet Providers rating and sixth best in our Best Fiber Internet Providers rating.

Can I transfer my landline phone number?

You can keep your existing landline telephone number when you switch if you want to. This is known as number 'porting'. If you want to keep your number, let the provider you wish to switch to know.
CenturyLink Internet Review: Plans, Prices, Deals, and More
Price*Download/Upload speedsDetails
$65/mo.†Up to 940 Mbps both waysView plans
$85/mo.Up to 940 Mbps both waysView plans
$49/mo.Download: up to 100 Mbps Upload: up to 30 MbpsView plans
$85/mo.Download: up to 100 Mbps Upload: up to 30 MbpsView plans
Complex port-out requests will be processed within 24 hours of the request and can be ported out in three to five business days if there are no rejections.
Click the button to print your return label. You will need to enter your account number and name to access and print your label.
When and how to use the modem's RESET button
  1. Unplug the power cord from the back of the modem. Check to make sure all the lights on the modem are OFF.
  2. Wait one full minute. Plug the power cord back into the modem.
  3. Wait for the internet light or main status light to turn green.
  4. Now try connecting to the internet again.
Common causes of intermittent slow-downs include peak usage times, weather, a weak WiFi signal, virus or malware problems, and issues with your modem/router or computer.
Reset the modem

Restarting or rebooting the modem is another easy fix and may help boost internet speed. Simply turning your modem off and back on can force it to reset and improve slow connections. If your internet is slower than usual, it's always worth a try to reboot the modem before doing anything else.

Is 940 Mbps fast?

So 940Mbit/s is as fast as it gets on a 1Gbit/s optical fiber connection.
Internet Light

Once the modem is connected to a power source and the CenturyLink network, it will attempt to connect to the internet. If it does, the internet light should turn solid green. If the light is flickering red and green, your modem can't communicate with the internet.

Rebooting Your Router
  1. Unplug the power cord from the modem.
  2. Make sure that all the lights on the modem are off.
  3. Wait for at least a minute, then plug the power cord back again into the modem.
  4. Wait for the light indicators to turn green.
  5. Try reconnecting to the internet.

Why is my internet not working?

There are a lot of possible reasons for why your internet isn't working. Your router or modem may be out of date, your DNS cache or IP address may be experiencing a glitch, or your internet service provider could be experiencing outages in your area. The problem could be as simple as a faulty Ethernet cable.
Troubleshooting tip: If the light blinks blue for more than 5 minutes, check to make sure the green DSL cord is firmly plugged in to both the modem and the wall jack. If it blinks blue again for more than 5 minutes, service is not connected to that jack. Please try another jack or chat with us for further help.
Why does My Centurylink Modem keeps on Resetting? There can be various issues of why your modem is continuously resetting. It can be due to the power break, low voltage, loose plug, and interrupted power supply.
Call 866-642-0444 7 am – 9 pm (ET) Monday–Friday to speak with a representative. Need help finding service providers in your area? Movearoo can help you find other phone, Internet and TV service providers in your area.
Installation can take up to six hours, depending on the amount of work needed, so you might need to take off work. If you need new outlets or wiring installed, for example, it will definitely take longer than usual.
Where Modem? If you recently ordered CenturyLink and are wondering when the modem will arrive, it depends on the type of installation you chose. If you ordered a "self install", the modem will be shipped to your home via UPS. It will arrive by the end of the day of the date of installation.
CenturyLink Regular Business Hours

Weekends: The stores are closed on Saturday and Sunday.

If you are an existing CenturyLink customer looking to get more speed from your internet, you might be able to order a service upgrade. In many cases, an upgrade will use the same lines that have already been installed and will get you a faster connection and better performance from your home internet.
It should take you about 20-30 minutes. Exactly how long will depend on the Internet Service Provider (ISP) you pick when you order your service, your computer's operating system, and other applications you use on your computer.
Pay your bill in person

CenturyLink does not have any physical locations where you can pay your bill, but we do partner with CheckFreePay agents and Western Union agents in many of our cities, so you can work with those partners to make in-person payments.

There are several places you can find your account number — on your bill, in your online account, and in the Welcome Letter or order confirmation we sent you when you ordered service.
CenturyLink has a 1 TB data cap in place for most plans. Business customers, residential customers on the Fiber Gigabit plan, and CenturyLink Prism customers are not subject to this limit. So, if you fall in any of those categories, you'll enjoy unlimited data.
How much are cancellation fees?
CompanyFeeCancellation contact #
CenturyLink$200 (24-month term) or $300 (36-month term)1 (800) 244-1111
Spectrum$0 or $75 if you have Price Guarantee package1 (877) 906-9121
Comcast Xfinity$10 per month remaining on contract1 (800) 934-6489
CoxUp to $1201 (866) 961-0027
How to Negotiate Your CenturyLink Phone Bill. To start the negotiations, call CenturyLink customer service. Once you reach a real person, say simply, "I'm not happy with the amount I'm paying for my internet service." If they don't immediately transfer you to the Loyalty Department ask to be transferred to them.
within 24 hours
To put your account on hold, call 800-531-5000. When prompted, say "suspend services," and follow the instructions.
Centurylink Equipment Return - Step by Step
  1. Selecting the Box. Use a hard box with straps to pack the box.
  2. Remove unwanted Indicators.
  3. Cushioning.
  4. Seal the Box.
  5. Print Return Shipping Label.
  6. Attach Return Shipping Label.
  7. Visit nearest UPS Shipping Center.
Call the Customer Services number.
  1. For residential lines, call 1-877-348-9004. They're open Mondays through Fridays, 8 AM to 6 PM.
  2. For business lines, call 1-800-603-6000. They're open Mondays through Fridays, 8 AM to 6 PM.
Prism TV was CenturyLink's fiber TV service, which it sold from 2014 to the beginning of 2018. Instead of Prism TV, CenturyLink now bundles its internet plans with DIRECTV, which is a product of AT&T. If you're interested in bundling internet and TV with CenturyLink, visit the CenturyLink bundles page.
For month-to-month services and usage services, CenturyLink bills in arrears, meaning your bill reflects your usage for the preceding billing period plus all taxes and fees. If you wish to pay your bill before it comes due, you can do so for an amount up to $200.

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