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ClearInsight News

How do I contact BigPond by phone?

Author

John Castro

Published Feb 18, 2026

How do I contact BigPond by phone?

Contact us
  1. Sales. Call 13 2000.
  2. Accounts and billing. Call 13 2000.
  3. Concierge tech support. Call 13 2999.
  4. nbn. Call 13 2000.
  5. Other Options. Multilingual services.

Subsequently, one may also ask, why can't I get my BigPond emails?

If there's trouble sending or receiving, it may be an issue with the email server settings. So, if you want to access emails from multiple devices, check to see you have IMAP enabled. For more detailed help if you are still having trouble, talk to the tech experts at Telstra Platinum.

Beside above, what is Telstra customer service number? 00 44 800 856 0000

Correspondingly, what happened to my BigPond email?

The telco has been in the process of shutting down the BigPond brand since late 2013, when it changed its BigPond homepage to Telstra Media branding. Now BigPond webmail will be shuttered in favour of a new service, Telstra Mail, that will replace @telstra.com and @bigpond.com email for home broadband customers.

How do I email Telstra?

Telstra do not have email support addresses due to the unsecured nature of email. If you have an active case they do have emails for different teams where you can email references with the case number and it can be linked in but they aren't for just sending off an email and getting support via the email.

What are my Bigpond email settings?

Email Settings for Bigpond.com
  • Server: imap.telstra.com.
  • Port: 993.
  • Security: SSL/TLS.
  • Username: Your full email address.
  • Password: Your password.

How do I retrieve my Bigpond email?

Re: How to retrieve old emails from a bigpond account
  1. Log into Telstra Mail in your browser.
  2. Select Trash.
  3. Tick the check box next to the email you want to retrieve.
  4. Select More.
  5. Select Move To.
  6. Select Inbox.

What is the mail server for Bigpond?

Bigpond Email Settings
PORTSERVER
IMAP993imap.telstra.com
POP995pop.telstra.com
SMTP587smtp.telstra.com

Why can't I get my emails up?

Restart your device. It may just be the case that your emails have gotten stuck and a restart can usually help reset things and get it working again. Sometimes antivirus programs can conflict with email accounts and cause them to stop working.

How do I setup my Bigpond email in Outlook?

To add your Telstra email address to Outlook:
  1. Open Microsoft Outlook 2016.
  2. Go to the Info tab and select Account Settings.
  3. To create a new email setup, select New.
  4. Select 'Manual setup or additional server types' and then select Next.
  5. Select IMAP and then select Next.
  6. Update the server information:
  7. Select More Settings.

Does Telstra have live chat?

Simply go to Get help in My Telstra to start a conversation.

Will I lose my BigPond email?

If you close your account, we'll normally suspend your email address and delete your emails after 30 days. If you want to keep your Telstra email address active, you can.

Can I access an old BigPond email account?

So to access old emails, simply log in to your BigPond WebMail account here: .

How do I access my BigPond email account?

Go to bigpond.com and click on the webmail link • Enter your BigPond username (or email address) • Enter your password, then click 'Log in'.

Is Telstra and Bigpond the same?

They are one and the same. Telstra is phasing out the BigPond brand. Just decide which one ( or ) that you wish to promote to others.

Can I take my Bigpond email address to another provider?

We do now offer an email retention service to allow you to keep your email address and change providers. We've called this our Subscribed Mailbox service and a Subscribed Mailbox is free for the first 12 months and then $79 every year after that.

How do I speak to a real person at Telstra?

Residential customers can call Telstra 24x7 for general enquiries, help, and service support by dialling 13 2000, at any time. For customers needing accessibility assistance, you can dial Telstra Disability Hotline at either 1800 068 424 (voice), or 133 677 (TTY).

How can I speak to a real person at Telstra?

Re: How to speak to a real operator with 24/7 chat

Please call Telstra Residential on 13 22 00 if you wish to discuss your account over the phone.

How do I speak to Telstra customer service?

Calls to Telstra customer service and complaints lines now free
  1. 132 200: Telstra residential general enquiries.
  2. 125 111: Telstra residential mobile enquiries.
  3. 132 203: Telstra residential faults.
  4. 137 663: BigPond enquiries.
  5. 133 933: BigPond tech support.
  6. 125 8880: Prepaid enquiries.
  7. 125 8888: Prepaid recharges.

What number do I ring for Telstra faults?

13 22 03

How do I speak to an Australian at Telstra?

Re: how do I contact someone in Australia

If so, +61 2 9242 0570. If you mean you are in Australia, and want to talk to an Australian call centre re Big Pond email, the calls are sent off to the Philipines. Only a very few calls, eg the disconnections dept is sill in Australia in business hours.

How do I contact NBN directly?

If you have any questions or concerns about your privacy or personal information that nbn may hold, you can contact us by calling 1800 687 626 or emailing . nbn uses service providers to carry out our work.

How do I contact the CEO of Telstra?

Andrew Penn's email & phone number

@mac.com. @telstraglobal.com. @telstra.com.

Who can I complain to about Telstra?

If you have a new or existing complaint, contact us through our online form or call us on 1800 062 058.

How do I complain to the NBN?

Complain to NBN (phone 1800687626) and make sure you get a complaint reference number. Refer to this complaint reference number in all future communications with ACMA, TIO, Federal MPs, etc.

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